faqs

shipping / fulfillment times

current processing time from the time of shipping is 14-21 business days. this excludes holidays and weekends.

please remember we are not amazon. please be patient as orders are sent/shipped in accordance with the times listed above. 

note:

once the package has been picked up by usps shipping times are out of our control, and abby normal customs is no longer liable for delays. 

(please note: some items have shorter processing times. make sure to check item description for correct processing time)

 

refunds/returns:

all items at abby normal customs are made to order, and are non-returnable / non-refundable for incorrect sizing/buyers remorse orders.

if you have an issue that needs further inquiry in this area, please utilize the “contact us” section of the website. in order for an item to be considered for refund/return, an inquiry must be submitted within 15 days of the order’s delivery date. 

please incude your first and last name, order number, item in question, and any pictures necessary.

theft/damage inquiries:

if you have experienced a damaged order, please send an email through our customer service email (abbynormalcustoms@yahoo.com) or the contact us form and include the following:

damage:

-picture of what the product looks like upon opening/the damaged area

-full name and order number

this allows us the ability to issue a replacement order.

theft:

-if you believe you are a victim of package theft, and your items show "delivered" per your tracking number, please issue a report with usps to start a stolen claims process, as well as a police report. abby normal customs will not replace stolen items.